Glacier trekking
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Terms and conditions

Reservations and Bookings

Bookings can be made by phone or electronically. By making a booking,  the "General Terms and Conditions" become part of the contract between the client and Swiss Alpine Guides.

Last minute information

It is not always easy to predict the weather forecast. For this reason it is obligatory for the client to contact Swiss Alpine Guides at least 1-2 days before the tour begins, incase changes to the trip have been made

Health

All tours and courses have a minimal health and fitness requirement. The strict conditional and technical requirements must be met accordingly. If a participant does not fulfill these requirements, the responsible mountain guide may exclude the participant from the event. In the case of exclusion for the reasons stated, no refund will be made

Tours and course management

The tours and courses are led by qualified staff in accordance with swiss law,  IVBV qualified mountain guides/trainee mountain guides, ski instuctors or hiking guides

Payment

For short-term bookings, the full amount is to be paid immediately. For specific day tours, payment is to be paid immediately before the course or tour begins  

Vouchers

Vouchers must be declared at the time of booking with the number and expiry date. Unpaid vouchers and vouchers with expired dates will not be accepted. Vouchers are accepted at the effective value paid. Price changes will be charged to the customer.

Included in the price

The services included in the price may vary depending on the offer. These are listed in the short description of the offer.

Cancellation by the client

If a client withdraws from the contract, a reimbursement fine of CHF 80.00.- will be charged. Additional payments will also be charged as follows:
1. Cancellation until 10 days before the tour: 50 percent of the tour price
2. Cancellation until 9 -0 days before the tour: 100 percent of the tour price

Cancellation by the organiser

Swss Alpine Guides reserves the right to cancel tours and courses due to weather, current conditions or a lack of participant numbers until the day before the start of a trip. If Swiss Alpine Guides cancel a tour or course, the full payment paid will be refunded. Further claims will not be recognised.

Insurance

A comprehensive insurance cover is the responsibility of the participant. We recommend all participants to conclude a comprehensive travel and cancellation insurance valid for the booked activity. We recommend REGA (www.rega.ch)for mountain rescue

Photos

During a tour, footage will be created which can visibly show people. The participant agrees to the use of these pictures for the photo gallery and advertising material (e.g. website) without any claim for compensation

Jurisdiction

The only place of Jurisdiction is Bern. All disputes are subject to Swiss Law


SWISS ALPINE GUIDES

Bergsportschule
3800 Interlaken
Switzerland
Tel 0041 (0) 33 822 6000

info@swissalpineguides.ch